Terms of service

Shopping with DONGXI

DONGXI brings together Chinese-inspired charms, jewellery and decorative objects for everyday life and thoughtful gifts.

Choosing your item

The gallery may show different designs, angles and settings. Check your selected design and “What is included” on the product page. Scene props are not included unless the listing says otherwise.

Lighting, screens and individual surface patterns can create small colour differences. If a particular detail matters to you, please contact us before ordering.

If you choose personalised or custom options, please check the details before ordering. We do not accept returns for non-quality reasons relating to those choices.

Prices and delivery charges

Select your delivery region to see the applicable product prices. Before paying, review your selected items, currency, delivery address and the final amount shown at checkout. Standard delivery charges apply below the relevant free-delivery threshold.

The meaning behind the motifs

Good-fortune names draw on traditional decorative motifs and express wishes and sentiment. The pieces are intended to wear, display or give as gifts; they do not promise financial, health or other outcomes.

Questions about an order

For an order question or a requested change, email hello@dongxi.shop or use our contact form and include your order number. Please wait for confirmation before assuming an order or address has been changed. Our Privacy Policy explains how personal information is handled.

Your consumer rights

Nothing in these terms or our store policies limits consumer rights that cannot be excluded under applicable law.

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