Refund policy

Quality-related returns

We accept return requests for quality issues reported within 7 days of delivery. We do not accept returns for non-quality reasons, such as a change of mind or personal preference.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

Personalised choices and care

If you choose personalised or custom options, please check the details before ordering. We do not accept returns for non-quality reasons relating to those choices.

Damage caused by misuse, impacts or inappropriate care after delivery is not an original product quality issue.

Contact us before returning an item

Email hello@dongxi.shop or use our contact form with your order number and a description of the issue. We may ask for reasonable photographs to help check the item or packaging. Please wait for our return instructions and the confirmed return address before sending anything back.

Return delivery costs

When we confirm a quality issue, DONGXI covers reasonable standard return delivery costs. Please agree the return method with us first.

Refunds

After a refund is approved, we process it to the original payment method within 7 business days. The time it takes to appear in your account also depends on your payment provider.

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